7 day unmodified return policy
If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused and unmodified items purchased within 7 days.
Damaged in Shipment
Please email firstname.lastname@example.org right away. Include a description of the damages, and pictures of the damaged items/packaging. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. Replacements will be arranged with Customer Service.
General Return Guidelines
- Returns must include any accessories, documentation, etc. included with the product.
- Returns may take up to 1 weeks to process, not including transit times.
- In case of Prepaid orders refund will be given via same mode, used by customer for placing order .
- Freepepper will pay/refund shipping charges if the damage is found to be related to a manufacturing defect.
- Returns for orders older than 7 days are not eligible for replacement.
- We highly suggest all returns are sent via a trackable shipping method. Lost packages that are sent via non tracked methods are not guaranteed.
Non Returnable Items
- Items Below rupees 150 are not be eligible for return.
- Used Products.
If a non returnable item arrives damaged or is not functioning properly, please do not hesitate to contact us to see if further action may be taken.